FAQ
Frequently Asked Questions
Everything you need to know about visiting simx.
Do I need to book in advance?
Walk-ins are welcome when availability permits, but we recommend booking online to guarantee your spot — especially on weekends and holidays.
What activities are available?
We offer a diverse range of activities for all ages and interests. Visit our Activities page to explore everything available and check requirements for each.
Do you offer group discounts?
Yes! We offer special rates for groups of 8 or more. Contact us for corporate events, birthday parties, and large group packages.
Is there food and drink available?
Yes, we have on-site food and beverage options. Check our menu for full details.
What is your cancellation policy?
Full refund, less the card processing fee, until 2 days before your booking.
- Cancel 48+ hours before your start time: full refund, less the card processing fee.
- 24–48 hours: 25% fee.
- Less than 24 hours: 50% fee.
- No-show: the full booking amount.
- Bookings under $20.00 get a full refund, less the card processing fee, whenever you cancel.
- If you move your booking to a later time, these hours are counted from its original start time.
- Card processing fees aren't refunded.
- You can cancel online until your start time.
- Your cancellation terms are shown before you pay and in your confirmation email.
Do I need to sign a waiver?
Yes, all participants must complete a digital waiver before participating. You can sign it online ahead of time to save time at check-in.
Is parking available?
Yes, we have ample free parking for all guests. Accessible parking spaces are available near the main entrance.
Can I host a private event?
Yes! We offer private event packages for birthdays, corporate events, bachelor/bachelorette parties, and more. Contact us for details.