FAQ
Frequently Asked Questions
About visiting LOK Test 2.
How do I book?
Choose a time on our Book Now page and book online.
Do I need to sign a waiver?
If your visit needs one, you can sign it online before you arrive.
Can I see my results?
Yes. After your session, enter your code on our Claim Your Results page.
Do you serve food and drink?
See our menu for what's on offer.
Do you sell gift cards?
Yes. You can buy one online in our shop.
Do you offer memberships?
Yes. See the options and join online in our shop.
How do I get in touch?
See our Contact page for how to reach us.
What is your cancellation policy?
Full refund, less the card processing fee, until 2 days before your booking.
- Cancel 48+ hours before your start time: full refund, less the card processing fee.
- 24–48 hours: 25% fee.
- Less than 24 hours: 50% fee.
- No-show: the full booking amount.
- Bookings under $20.00 get a full refund, less the card processing fee, whenever you cancel.
- If you move your booking to a later time, these hours are counted from its original start time.
- Card processing fees aren't refunded.
- You can cancel online until your start time.
- Your cancellation terms are shown before you pay and in your confirmation email.